This course includes
- Access to Accessibility for Ontarians with disabilities act (AODA) training Content
- Digital Copy of Participant Manual
- QR Coded certificate upon successful completion of course
Course Description
1 out of 7 people in Ontario have a disability and these numbers are expected to increase as the population ages. Through no fault of their own they struggle with learning, mobility, independent living, speech and other day to day tasks that most people are able to complete with ease.
In an effort to break the barriers, remove stigma and give people with disabilities full rights to participate in their lives, the Ontario government created the Accessibility for Ontarians with Disabilities Act which includes the Accessible Customer Service or Customer Service Standard.
The Customer Service Standard is the first standard under the Act and is the focus of this foundational course. Under this standard, businesses must train all staff dealing with members of the public or other third parties and individuals that develop customer service policies about serving customers with disabilities.
In compliance with the Ontario Regulation 429/07 Accessibility for Ontarians with Disabilities Act – Customer Service Standard, this course provides the required and necessary information for all customer service employees in Ontario. Disabilities don’t discriminate; unfortunately sometimes people do (often unintentionally). Take this course and help stop the stigmas.
What will you learn?
This E-Learning Module is designed to teach participants –
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- AODA Service Standards and Expectations
- How to implement policies that meet the Ontario Government Standards
- How to create an inclusive culture within the organization
